e-Procurement Specialists, 24/7 Multi-lingual Customer Service & Technical Support, Sourcing, Spend Analysis, Online Negotiation Experts


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e-Procurement Solutions

On-Demand Applications

24/7 Support

Vertical Industries

Partnership Opportunities

• Technical Support & Customer Service

• Application Training

• e-Procurement Counsel

Did You Know? HedgeHog's custom auction solutions can be developed to meet the unique requirements of individual industries.

HedgeHog’s full suite of on-demand applications are available through a variety of service level agreements:

	Limited Self Service Subscription
	Unlimited Self Service Subscription
	Full Service Programs

24/7 Technical Support & Customer Service
Contact HedgeHog’s 24/7 technical support and customer service call center for comprehensive assistance to all inquiries related to our applications, systems or services. We are committed to fully supporting both buyers and suppliers throughout the entire procurement process; from posting purchasing specifications to awarding contracts. You’ll get the answers you are looking for within one business day.

HedgeHog's technical support and customer service professionals can provide help with:

•	Online auction set-up, supplier training & event support
•	Proxy bidding assistance for suppliers
•	Technical support including maintenance of passwords & user IDs
•	Report creation including bid analysis, auction activity, supplier survey data & other critical sourcing statistics
•	Subscription questions related to your account set-up, billing, etc.

Technical Support provides technical assistance for buyers or suppliers who have questions with an application or require additional guidance to solve a problem:

support@hedgehog.com
800.208.2335 (toll-free in North America )
317.575.4115 (outside of North America )
+91.731.4276666 (30 Lines) (in India ) supportindia@hedgehog.com

Customer Service provides assistance on non-technical issues such as subscriptions and other general account inquiries:

service@hedgehog.com
800.208.2335 (toll-free in North America )
317.575.4115 (outside of North America )
+91.731.4276666 (30 Lines) (in India )