HedgeHog is committed to fully supporting both buyers and suppliers throughout the entire purchasing process; from posting purchasing specifications to awarding contracts.

HedgeHog's Web-based auction services are extremely easy to use and don't require extensive training or complex hardware and software installations. However, should buyers or suppliers need technical assistance or have product or purchasing questions, our specialists are always available to provide in-depth support. And, with offices around the world, we are well-equipped to provide the personalized service that is critical to business success.

Additionally, we can help introduce your purchasing staff and suppliers to HedgeHog's services, enabling all parties to take full advantage of HedgeHog's many time and cost saving benefits.

HedgeHog's training and support services include:

• Full-service auction support for buyers with limited resources
• Proxy bidding assistance for suppliers
• Tutorial CDs with practical, step-by-step instructions and helpful tips
• Mock auction events to familiarize users with online auction services
• Responsive support by email and phone
• Help with auction details such as registration and supplier invitations and training
• Technical support including maintenance of passwords and user IDs
• Customized reports analyzing savings, bidding, supplier qualifications and other critical data
• On-site training programs